Refund policy
Last updated: October 4, 2026
At Elarqis, we aim to make our return, refund, and exchange process clear and straightforward. This policy explains how return requests, approved return shipping, inspections, refunds, exchanges, damaged or incorrect items, and order cancellations are handled for purchases made through our website.
30-Day Return Window
Elarqis accepts return requests for eligible products within 30 days from delivery.
To request a return, please contact us at info@elarqis.com within the applicable 30-day return window.
A return must be reviewed and approved by Elarqis before the product is sent back.
Please do not send a product back before receiving return approval and return instructions.
Return Eligibility
Returns are available for eligible products when the return request is submitted within 30 days from delivery and the return is approved by Elarqis.
Because return eligibility may depend on the specific order and circumstances, please contact us before sending any product back.
Elarqis will review your request and provide return instructions when the return is approved.
How to Request a Return
To request a return, contact:
Email: info@elarqis.com
Please provide sufficient information for us to identify your order and review your return request.
After an eligible return is approved:
- Elarqis will provide return instructions.
- Elarqis will provide a prepaid downloadable return shipping label.
- You can download and print the return shipping label.
- Attach the provided label to the return package.
- Ship the product according to the return instructions provided by Elarqis.
- After the returned product is received, Elarqis will inspect it within 1–3 business days.
- An approved refund will be processed within 10 business days after inspection and approval.
Return Shipping Costs
Approved returns are eligible for free return shipping.
Elarqis provides a prepaid return shipping label at no charge to the customer for approved returns.
Elarqis covers the cost of the approved return shipping label.
Customers must receive return approval before a prepaid return label is issued.
Please do not purchase your own return shipping or send a product to an address without first receiving return instructions from Elarqis.
Important Return Address Information
Elarqis's operating address is not a return address.
Do not send returned products to the operating address displayed on our Contact Us page unless Elarqis specifically instructs you to do so as part of an approved return.
The appropriate return instructions will be provided after your return request has been reviewed and approved.
Restocking Fees
Elarqis does not charge a restocking fee for approved returns.
Return Inspection
After an approved returned product is received, Elarqis will inspect the return within 1–3 business days after receipt.
We will review the returned product before approving the applicable refund.
Refunds
After the returned product has been received, inspected, and approved, Elarqis will process the refund within 10 business days after inspection and approval.
Approved refunds are issued to the original payment method.
Transactions through Elarqis are processed in USD.
The time required for a processed refund to appear through your payment provider may depend on the payment method or provider.
Exchanges
Exchanges are available for eligible products.
To request an exchange, contact info@elarqis.com.
Exchange requests must be reviewed and approved before a product is returned.
For an approved exchange, Elarqis provides free return shipping and a prepaid downloadable return shipping label at no charge to the customer.
Please do not send a product back for exchange until you have received approval and return instructions from Elarqis.
Damaged or Incorrect Products
If you receive a product that is damaged or incorrect, please contact us at info@elarqis.com so we can review the issue.
Please provide information that allows us to identify your order and understand the issue with the product.
After reviewing the request, we will provide the appropriate instructions for an eligible return or exchange.
If a return is approved, Elarqis will provide a prepaid downloadable return shipping label at no charge to the customer.
Do not send a damaged or incorrect product back before receiving approval and return instructions.
Order Cancellations Before Shipment
Order cancellations are available before shipment.
If you wish to cancel an order, contact us at info@elarqis.com as soon as possible.
If the order has already shipped, the cancellation-before-shipment option is no longer available and an eligible return must follow the standard return process described in this policy.
Tracking Your Return
For approved returns, please follow the shipping and tracking instructions provided with your return authorization and prepaid return shipping label.
Contact Us
If you have questions about a return, refund, exchange, damaged or incorrect product, or order cancellation, please contact us.
Store Name: Elarqis
Email: info@elarqis.com
Customer Support Hours: Monday–Friday, 10:00 AM–6:00 PM (GMT-8)
Expected Response Time: Within 48 business hours
For return-related questions, please contact info@elarqis.com before sending any product back.